If a confirmed shift is canceled or shortened within 24 business hours of the shift's start time, every office will be charged for the full shift and our providers (you) will be paid for the hours that you were scheduled to work.
A full-shift charge will also apply if a provider is sent home before their scheduled end time, assuming the provider has offered to assist the office in other ways and the office has declined. Always get approval to leave early.
If the schedule changes or falls apart and our providers (you) have the opportunity to fulfill the shift by assisting with other tasks in the office*, but choose to leave instead, the office will not be charged for the full shift and the provider (you) will be paid only for the hours that were worked. Should this happen for you, it will be important that you let us know the circumstances of your shift change so that we can bill the office (and pay you) accordingly.
*See Downtime Task List in knowledge base
As a reminder, if you clock out early or take a longer than expected break, please note in your timecard that either:
A) I should be paid for the full scheduled shift as I offered to help with all downtime tasks OR
B) I should be paid only as my clock in and out times show
